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Return & Exchange Policy – Safyan Perfumes

At Safyan Perfumes, we are committed to providing our customers with quality fragrances and excellent service. Please read our policy carefully before placing an order.

1. Exchange Only – No Refunds

Safyan Perfumes follows an exchange-only policy. No refunds are available for change-of-mind purchases. Eligible products may be exchanged subject to the conditions below and applicable consumer protection laws.

2. Exchange Period

Exchange requests must be made within 3 days of delivery. Requests submitted after this period will not be accepted for change-of-mind exchanges.

3. Product Condition

To qualify for an exchange:

  • The perfume must be unused, unopened, and sealed.

  • The original packaging must be intact and undamaged.

  • All original accessories and included items must be returned.

  • Proof of purchase or the order number must be provided.

Opened, unsealed, or used perfumes are not eligible for change-of-mind exchanges.

4. Exchange Fee

A fee of AED 10 applies to eligible change-of-mind exchanges. Any additional delivery or shipping charges will be communicated before the exchange is processed.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Safyan Perfumes as soon as possible. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws. The AED 10 fee will not apply where prohibited by law.

6. How to Request an Exchange

  1. Contact our customer service team within 3 days of delivery.

  2. Provide your order number and reason for the exchange.

  3. Share photos of the product and packaging if requested.

  4. Wait for confirmation and instructions before returning the product.

7. Contact Us

For exchange requests or questions about this policy, please contact Safyan Perfumes through our website’s contact page or customer service channels.

Thank you for choosing Safyan Perfumes.

This policy is subject to applicable consumer protection laws and does not limit any statutory consumer rights.